Zee Store, we want you to have the best shopping experience. While we hope you’ll be pleased with your purchase, we understand that sometimes issues may occur.
✅ When Returns Are Accepted
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Returns are accepted only in the case of wrong or damaged products delivered.
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Customers must notify us within 48 hours of receiving the order.
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The product must be returned in its original packaging and in a resalable condition.
If the returned item is not in fully resalable condition, we reserve the right to refuse replacement.
🎥 Mandatory Unboxing Video
To process a return or replacement, customers are required to provide an unboxing video (without cuts or pauses) showing the product’s condition at the time of delivery.
This helps us verify and ensure the issue matches what was reported.
🔁 Replacement Only (No Refunds)
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We do not provide refunds.
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In case of a wrong item, defective item, or damage caused during shipping, we will replace the product with the same item.
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The customer must contact us within 48 hours of delivery to be eligible.
👉 Important Note: If a customer does not report the issue within 48 hours or fails to provide the required unboxing video, we may not be able to accept the return request.